What it costs, before you have to ask
Everyone in this category writes “contact us for pricing”, which means
“we will work out what you can afford”. Here are the numbers,
and you can compute your own bill before you ever talk to us.
The short version.
$750 a month covers most companies — that is 200
shipments, unlimited people, and every chapter and corridor we hold.
Past 200 you pay $3.50 per extra shipment; you are
never moved to a bigger plan until the bigger plan is genuinely cheaper
for you. One-off onboarding is $4,000, and it is
waived for the first five companies.
That is the whole thing. Everything below is the arithmetic behind it,
published so you can check your own invoice — not because you need to
read it to decide.
Every seat is free. All of them.
Operators, compliance officers, administrators and
guest customs brokers cost nothing extra —
no per-user fee, no seat count, no upgrade when your team grows. Charging
per person is a tax on getting a second pair of eyes on a figure, and the
second pair of eyes is the entire point of the product.
Founding customers — the first five companies, then this ends.
The first five companies to sign get the $4,000 onboarding
and historical validation waived and 50% off the first three
months. Seats are unlimited on every plan, founding or not — this
is a limit on how many companies get the offer, not on how many people
you put in it. Connecting your own systems is priced separately and is
not part of the waiver; most customers need none of it, and saying
which is which now is cheaper than a surprise in week two.
In return we ask for two things:
A monthly product call for the founding period, where you tell
us what is wrong with it — and, if you are willing, let us look at the
lines the engine got stuck on, anonymised. That is the part we
actually want. We are early, you will find things, and a real edge
case from your catalogue is worth more to us than the discount costs.
A conversation about a reference or case study — afterwards.
If it has worked for you, and subject to your approval of
anything we write. We are not asking you to endorse software you have
not used yet; nobody sensible would, and asking would tell you
something unflattering about how confident we are.
There is no annual commitment, and that is deliberate. Month to
month, cancel with thirty days' notice, and your export is one ZIP with
no fee and no conversation. We asked for a year at first. Then we
noticed we were requiring a stranger to commit to nine chapters and no
reference customers before they had seen a single one of their own
lines run — which is not confidence, it is asking you to take the risk
we should be taking. If the engine is worth keeping you will keep it.
Essential
$750 / month
200 shipments included
$3.50 per shipment above that
- Unlimited people
- Unlimited guest customs brokers
- Trade network and shared disputes
- Bulk import, replay, timeline, certificates
- Every chapter and corridor we hold
Starter
$2,400 / month
750 shipments included
$3.00 per shipment above that
- Everything in Essential
- More volume before the per-shipment rate applies
Growth
$3,600 / month
1,750 shipments included
$1.90 per shipment above that
- Everything in Starter
- Priority support
Scale
$5,200 / month
4,000 shipments included
$1.20 per shipment above that
- Everything in Growth
- Dedicated onboarding for new corridors
- Named contact
- 10,001–40,000 — $1.05 each
- Above 40,000 — $0.90 each, no ceiling
You are always charged the cheapest of the four — the cheapest
plan for the month you actually had. The plans are not walls you fall
over: go one shipment past 200 and you pay $753.50, not $2,400.
Show the month-by-month arithmetic, every threshold
The plans are not walls you fall over. Go one shipment past
200 and you stay on Essential and pay $3.50 for that one shipment —
$753.50, not $2,400. Go one past 750 and you pay $3 for it: $2,403,
not $3,600. We move you up only at the point where the bigger plan is
genuinely cheaper for you: Starter wins at 672 shipments,
Growth at 1,151 and Scale at 2,593, and at each of those the
two prices are identical to the cent. Across every month from one shipment
to five thousand, one extra shipment never costs more than $3.50.
| Your month | Plan you are billed on | Bill | Per shipment |
| 200 | Essential | $750 | $3.75 |
| 201 | Essential | $753.50 | $3.75 |
| 500 | Essential | $1,800 | $3.60 |
| 671 | Essential | $2,398.50 | $3.57 |
| 672 | Starter | $2,400 | $3.57 |
| 750 | Starter | $2,400 | $3.20 |
| 751 | Starter | $2,403 | $3.20 |
| 1,150 | Starter | $3,600 | $3.13 |
| 1,151 | Growth | $3,600 | $3.13 |
| 1,751 | Growth | $3,602 | $2.06 |
| 2,592 | Growth | $5,200 | $2.01 |
| 2,593 | Scale | $5,200 | $2.01 |
Onboarding: $4,000, once. Bounded, and here is the boundary — so
neither of us discovers it afterwards.
| Included in the $4,000 | Limit |
| Historical validation — your own past shipments
re-run through the engine, with a written line-by-line report of
where our answer differs from what you filed |
up to 3 months or 5,000 shipment lines, whichever comes
first |
| Your own file layout mapped to the importer, however your
columns are named | — |
| One administrator account created for your company | — |
| Two training sessions | — |
| Thirty days of priority support | — |
| Historical validation beyond the cap | separately scoped
and quoted before any work starts |
Your team is yours to run. We create one administrator
account for your company and hand it over. From there your
administrator adds their own people, invites their own customs brokers
and assigns each person the lanes they are responsible for —
without asking us, waiting for us, or paying us to do it. Unlimited
people on every plan, so there is nothing to ration.
You are not charged to load your own products. Bulk Import takes
thousands of rows in one pass and your administrator runs it. We map your
column names to it once, and after that adding products is something you
do, not something you buy. There is no per-product fee and no catalogue
limit.
And we do not charge per lane. Your admin decides who covers
which lanes, in a screen, in seconds. On our side there is nothing to
set up at all: the engine determines against whatever rule coverage we
hold, and Rule Coverage is a page you can open and read before you
sign. A per-corridor fee would be a charge for work nobody does.
What the fee is not. It does not buy chapters or corridors being
built for you. We do not build coverage for one customer: anything we add,
every customer gets, on the same day, at no charge. So the fee is for work
that is genuinely yours — your history, your file layout, your
people — and never for work we would have done anyway.
That is also why the fee does not shrink as our coverage grows. The
eleventh customer pays the same as the first and gets more, because the
onboarding work is the same size and the product underneath it is bigger.
Licences and permits are not part of this. We hold no import
licence, permit or agency-filing data for any jurisdiction, the manifest reports
it as not held on every determination, and loading it is not included. Saying
so before you pay is cheaper for both of us than you discovering it afterwards.
Most customers connect nothing at all — their people
work in Falmoran, or they drop a spreadsheet in. That path is included and
costs nothing extra. The four options below only matter if you want us
wired into CargoWise, Descartes or an ERP.
If you want us connected to your own systems — the four shapes and what each costs
Connecting your own systems is priced separately, because it is the
one thing that is not the same size for everybody. Onboarding is:
the eleventh customer's history takes about as long as the first's.
Connecting to a CargoWise instance is not, so folding it into one fee
would mean either charging a small forwarder for work they will never
need or under-quoting a month of engineering. Four shapes, and most
customers are the first one.
| How your data reaches us | What it costs |
| Your people work in Falmoran. Bulk import, Products,
the broker portal, certificates. Nothing to connect. |
Included |
| Your system calls our API. Your developers build
against it. Keys, documentation and a sandbox are on every
plan — we do not charge for access to an API that already
exists. |
Included, with 8 hours of our engineering time supporting
your build |
| We build the connection. You drop a file on SFTP or
send it by email; we pick it up, determine it and put the
results back. Nothing is built on your side. |
$8,000 once |
| We build into your trade software. CargoWise,
Descartes, an ERP. Field mapping, duplicate handling, retries,
malformed data, outages, secret rotation, monitoring. |
$3,000 scoping, credited in full against the build —
then a fixed price, plus $500 / month while it runs |
What the $8,000 buys is five weeks of testing, not three hundred
lines of code. Writing the connection is the easy part. Finding out
that your commodity code column is called tariff_no, that
05/06/2026 means June in your system and May in ours, that
weights arrive in pounds, that the last row of every export is empty,
and that the same shipment occasionally arrives twice — that is
the work, and the only way to find it is to run your real files rather
than a tidy sample. We keep going until the surprises stop.
The five weeks start when your first real file arrives, not when
you sign. Almost every integration that runs late runs late because it
is waiting on data, and a clock that starts before there is anything to
work on measures the wrong thing for both of us.
Why the last one is scoped before it is priced. We have not seen
your instance, and a build at that depth brings in specialist engineers
under contract. Quoting it sight-unseen means one of us is wrong about
the number, and that is the same quote-first-discover-later problem this
page exists to avoid. The scoping week produces a fixed price you can
accept or decline, and if you go ahead you do not pay for it twice.
And why it carries a monthly line. A built integration is not
finished when it ships. Your schema changes, your vendor upgrades, a
field is deprecated, a credential rotates — and keeping the
connection working through all of that is ongoing work, so it is charged
as ongoing work rather than quietly absorbed until it stops being
maintained.
The honest boundary. We load rules for any chapter — the engine
determines duty from a declared code on any commodity. What stays limited is
classification: deriving a code from a product description works
for a defined set of chapters, and everywhere else you declare the code and
we do the rest. We tell you exactly which ones cover your goods during
onboarding, in writing, rather than publishing a number here that is out of
date by the time you read it. We would rather tell you that now than have you find it in
week three.
If you run more than 4,000 shipments a month — the volume rates
Above 4,000 the rate steps down, and each block is charged at its own
rate. Reaching a lower band does not re-price the shipments below it.
| Shipments in the month | Rate for those ones |
| 1 – 4,000 | covered by the $5,200 plan |
| 4,001 – 10,000 | $1.20 each |
| 10,001 – 40,000 | $1.05 each |
| 40,001 and above | $0.90 each |
A month of 50,000 shipments, worked through: $5,200 covers the first
4,000; shipments 4,001–10,000 cost $1.20 each ($7,200); shipments
10,001–40,000 cost $1.05 each ($31,500); shipments 40,001–50,000 cost $0.90
each ($9,000). Total $52,900. Published, so you can check your own
invoice before you ever speak to us.
Two different numbers, and it is worth being clear which is which.
$0.90 is the rate on the last block — what your eighty-thousandth
shipment costs. Your average across the whole month is higher,
because the earlier blocks were charged at their own rates: at 80,000
shipments the bill is $79,900, which averages $1.00. The average can never
fall as low as the cheapest block, and any supplier who implies otherwise is
quoting you a rate you will not actually pay.
The average only ever falls. $3.20 each at 750 shipments, $2.06 at
1,750, $1.30 at 4,000, $1.24 at 10,000, $1.10 at 40,000, $1.00 at 80,000,
$0.95 at 150,000. And there is no cliff at any boundary: the 751st shipment
costs $3.00, the 10,001st costs $1.05 — never a jump to a new tier. A
threshold you can sit just under is a threshold people manage instead of
crossing, and we would rather you used the software.
Month to month, no annual commitment. Annual prepayment is available and
is two months free, but it is never a condition. The first three customers
keep their opening price permanently.